Crescent

DESIRED CANDIDATE PROFILE

Minimum Educational Requirement: PG/ Graduates/12th Passed
Candidate must have excellent verbal and written communication skills in English.
Excellent Keyboard skills.
People with confidence and ability to handle customers and provide only the best customer
service. Ability to work in a dynamic environment is essential.
Candidate Should have mandatory experience in international outbound calling
An in-depth understanding and experience of the operations of a Customer Care Division
A minimum of one year relevant work experience in US outbound calling
Work experience in international outbound calling IT/Education/Consulting work.
Excellent communication & interpersonal skills
An in-depth understanding and experience of the operations of a Customer Care Division
A minimum of one year relevant work experience in US outbound calling
Excellent communication & interpersonal skills: Both verbal & written which will enable
you to deal with external and internal customers in a professional manner, communicating
these across the organization as efficiently as possible

JOB DESCRIPTION

Will be Good Communicator, Style of working with Calm and Patience, Good in system Operating,
should be eligible enough to take all follow ups with clients and customers, maintaining daily MIS
report, Good follow up with the customers in case to case, Alert and Revert to every client, should be
responding every Query made by the client and customer, Replying and Reverting to every client
and customer is most Imp.

Should be responsible in handling inbound/outbound calls
Should be responsible in resolving customer queries over phone and ensure that they would
meet business requirement
Should be flexible to work with any shifts
Flexible to work with US timings

1 - 3 Years
Hyderabad / Secunderabad
Rupees 90,000 – 200,000
UG - Any Graduate - Any Specialization PG - Post Graduation Not Required
Software Development/E Learning
Customer Care Associate/Executive (Nontechnical - Voice)
ITES/BPO/KPO, Customer Service, Ops.

JOB DESCRIPTION SHEET

COMPANY PROFILE

Crescent IT Solutions identify ourselves as an offshore development company, Web Development
Company in India, UK, USA & Australia. Equipped with all required offshore project development,
infrastructure and team in specialize in offshore development of Web Enabled Applications, offshore
website development E-commerce development, Microsoft .net application development India and
ASP.NET / PHP development in India. We specialize in reducing costs, improving productivity, delivering
quality, reliability, speed and agility which enable our customers to have sustainable differential
advantage over their competition. Hence we can be the choice for best offshore development company
in India for companies willing to outsource PHP, Asp.net application and E-commerce development to
India.

Crescent IT Solutions, specializes in providing offshore services in the realms of Software Product
Development, Quality Consulting, Product & Application Testing. We cater to the needs of startups, mid-
sized and Multi National Companies. We are team strength around 40 having 2 to 6 years of experience
professionals working on the below technologies.

The Offshore Development Services includes JSP/ Java/J2EE, PHP, MySQL, .NET (C#, ASP, ASP.NET and
VB.NET), Ajax, XML, Drupal, Joomla, Web designing, QA Testers, SEO, Photoshop CS, Macromedia Dream
weaver, HTML, XHTML, CSS, and Macromedia Flash-8 Version, AS-2.0.

We are good in web design and web programming. We are mostly develop web applications and
desktop applications, Mobile Applications etc. we are having 8 years of experience in Software
development

CONTACT DETAILS

Website:
Company Name:
Executive Name:
Email Address:
Telephone:
Address:

http://www.crescentits.com
Crescent IT Solutions
Suresh K
hr@ crescentits.com

92462-95779

# 401, 247/3RT, Rama Krishna Niwas
Near by Umesh Chandra statue
SR Nagar, Hyderabad - 500032